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Exchanges, Returns, and Refund Policy

We want you to love what you ordered, so if something isn't right let us know. We gladly accept returns of unwashed and unworn merchandise with original tags. We will also exchange your item(s) for a different color, size, or entirely different style. Returns and Exchanges can only be processed within 30 days of delivery. 

Kelvin Accepts Returns & Exchanges: (Must be Processed at Warehouse, Cannot be Done at Retail Locations)
Within 30 Days of Delivery Date
Item(s) Must Be Unwashed & Unworn
Item(s) Must Have All Original Tags Attached 

We do not provide return shipping labels, customer's must supply their own.  Please ship your return to the address below using any shipping service you prefer and recommend you keep the tracking number for your records. Your original method of payment will be refunded (less original shipping charges). If the item(s) do not arrive in their original condition and fail to comply with the above noted criteria they will be charged a restocking fee.  Returns of entire orders of (6) or more items are SUBJECT to a restocking fee of 10%

Please ship your exchange to the address below using any shipping service you prefer. Please include a detailed note on how to proceed with the return.  If additional charges apply, we will contact you.  As a courtesy, replacement item(s) will be shipped FREE of charge (1) time per order (USA Only).


Note: If we do not have a replacement item(s) you will be refunded accordingly.  Returns & Exchanges are normally processed within 7-10 business days but could be extended to 10-14 days during the busy season months from October to January

Gift Card: Non-refundable.

Attention: Returns Department
Kelvin Coats
2800 Victoria St. N
Roseville, MN 55113